Answers for using BiliBenta.
Find practical guidance for account access, browsing, posting, messaging, reporting, privacy, and account deletion. For a request that needs follow-up, use the secure Support form.
Choose what you need help with
Sign-in, verification, and account requests
I cannot sign in. What should I check?
Check that you entered the email and password associated with your account. If the password is not accepted, use the password-recovery option in the app and follow the instructions sent to the account email. Never share a reset or verification code with another person.
Where is my verification or password-reset message?
Check that you entered the correct account email and look in spam or junk folders. Request a fresh code from the app if the previous one expired. Use codes only in the official app flow; do not forward or disclose them.
Does email verification confirm a user's identity?
No. It confirms access to an email inbox for the verification step. It does not confirm identity, credentials, item ownership, or a user's reliability.
How do I request account deletion?
Use the Support form with “Account deletion request” selected. Include the email associated with your account so the team can review the request and, if needed, verify account ownership. Sending the form does not delete an account immediately.
The in-app deletion action records a pending request; it does not itself erase the account or its listings. See the Privacy Policy for details about retention and limited records.
Browse, post, and communicate
What can I browse or post?
The marketplace supports Product listings, Service listings, and Talent posts. Talent posts remain distinct while using the same service-category choices. Listing details depend on the category selected.
How should I prepare a listing?
Use an accurate title, describe the product or offer clearly, answer the relevant questions, set a clear price or terms, and choose photos that do not reveal private documents or location details. You are responsible for the content you post.
See the selling guide for practical suggestions.
How does location work?
You choose your profile location manually. The reviewed Android version does not request device GPS permission. A general location may be used to support local discovery; do not add a precise home address to a public listing.
How do I edit a listing?
Open your listing from your Post area, go to its details, and use the available edit action. Save your changes and check the updated listing. If a change fails, note the listing type and what you were trying to update, then contact Support. Do not send passwords or reset codes.
Does BiliBenta process a buyer's payment?
BiliBenta provides tools for discovery and communication. Unless an in-app feature expressly says otherwise, users arrange payment, delivery, and performance directly with one another. The platform does not guarantee a transaction or outcome.
If something looks wrong, use the available controls
How can I report a listing or message?
Use the app's report action from the relevant listing, profile, or conversation screen when available, select the closest reason, and provide clear context. For another concern, use the Support form and choose “Safety or report a concern.”
What should I include in a support request?
Choose the closest request type, describe what happened, and include non-sensitive details that help explain the issue. Do not include your password, one-time codes, government ID, or full payment-card details.